Refund policy

At Kevin Jacob Salon, we aim to provide a transparent and reliable shopping experience. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in original condition
- Item must be in original packaging
- Return request must be submitted within 30 days of delivery
- Proof of purchase (such as order number) is required

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:
- Opened or used personal care or beauty products
- Gift cards
- Clearance or final sale items
- Items damaged due to misuse or improper handling
- Returns requested after the return period has expired

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us process your request, please provide:
- Order number
- Description of the issue
- Clear photos of the item received

After review, we may offer one of the following solutions:
- Replacement
- Store credit
- Refund (if applicable)

4. Refund Process

Once your return is received and inspected, you will be notified regarding the approval or rejection of your refund.

If approved, refunds will be processed as follows:
- Refunds are issued to the original payment method (PayPal)
- Processing time is typically 5–10 business days after approval

5. Late or Missing Refunds

If you have not received your refund:
- Check your PayPal account again
- Contact PayPal support or your bank for processing delays
- If the issue continues, contact our support team

6. Shipping Costs

Shipping charges are non-refundable except in cases where:
- The item was defective
- The item was damaged
- The wrong product was sent due to our error

In such cases, shipping costs may also be refunded.

7. Order Cancellation

Orders may be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.

8. Contact Information

Kevin Jacob Salon
Address: 1040 Old Country Rd #30
Plainview, NY 11803
United States

Phone: +1 (516) 272-6707
Email: support@kevinjacobsalon.com

9. Business Hours (ET)

Monday: Closed
Tuesday: 11:00 AM – 4:00 PM
Wednesday: Closed
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 3:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM