FAQs

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery times are generally 5–10 business days for most destinations, although shipping times may vary depending on your location.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to become active.

3. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and returned in their original packaging. For complete details, please refer to our Return & Refund Policy.

4. Can I cancel or change my order?

Orders can be canceled or modified only before they are processed or shipped. If your order has already been shipped, it cannot be canceled and must follow our return process.

5. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and packaging so we can assist you quickly.

6. What payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods available during checkout.

7. Do you ship internationally?

Yes. We ship to many countries worldwide. Shipping costs and delivery times are calculated during checkout based on your location.

8. How can I contact customer support?

If you have any questions or need assistance, our support team is here to help.

Email: admin@lumekart.shop