Shipping Policy
Last updated: September 25, 2026
Where We Ship
We ship to all 50 US states and Washington, DC. We do not currently ship internationally or to US territories (Puerto Rico, Guam, USVI). We do not ship to PO boxes for the ceramic styling iron — all other products can ship to a PO box.
Shipping Cost
Shipping is free on every order. No minimum spend. No threshold. Checkout is also tax-free.
Handling Time
| Product type | Handling time |
|---|---|
| Haircare (oils, serums, masks, shampoo, conditioner, spray) | 1–2 business days |
| Tools (ceramic iron, round brush set) | 2–3 business days |
Orders placed after 2 pm ET or on weekends/public holidays are processed the next business day.
Delivery Timeframes
| Service | Estimated delivery after dispatch |
|---|---|
| Standard (USPS Ground / UPS Ground) | 5–7 business days |
| Northeast US (NY, NJ, CT, MA, PA) | 2–4 business days |
Delivery estimates are not guaranteed. Carrier delays during peak periods (November–January) may add 1–3 business days.
Tracking
Every order includes tracking. You will receive a carrier confirmation email with a tracking link when the shipping label is scanned. If a tracking scan stalls for more than 3 business days, contact us and we will investigate with the carrier.
Damaged or Lost Packages
If your order arrives damaged or is confirmed lost by the carrier, email support@kevinjacobsalon.com with your order number and a photo of the damage. We will send a replacement or issue a full refund — your choice — within 3 business days of confirmation.
Contact
support@kevinjacobsalon.com · +1 (516) 272-6707 · Tuesday–Saturday, 10 am–6 pm ET